Return Policy

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AMNIOBIND / DERMABIND RETURN GOODS POLICY 

Medical Care Supplies and Equipment, LLC (“Company”) will issue a credit to a qualified Customer for unused, unopened product returned in accordance with the following policy guidelines. Company will provide a credit or replacement product to Customer for unused product associated with specific situations out of the Customer’s control, which may include, without limitation:

• Product      complaints (e.g., product quality, appearance, package integrity, etc.).
• Product      shipping issues such as damaged, lost, or misdirected shipments that do not arrive in time for Customer use.

Company will not be responsible for Product received and unused as a result of:

• Product      deteriorating because of characteristics beyond Company’s control (e.g., Customer’s improper storage of Product, or exposure to heat, cold, smoke,      fire, flood, ).
• Customer’s      business was not open or staffed for delivery when Product is delivered.

DERMABIND® RETURNS:

• Customer      must contact Company’s Customer Service department by emailing Sales@EasyMedicalCare.com concerning unused Product within thirty (30) days from the original delivery date of      the Product unit.

RETURN GOODS PROCESS: To return AmnioBind / DermaBind Product, Customer is to contact Customer Service to obtain a Return Authorization (an “RA”) within thirty (30) days of the original delivery date. Customer must return Product to Company within twenty (20) business days of an RA being issued with the following:

• Product      unit(s) must be un-opened and in their original packaging.
• Copy      of the RA must be included in the package with unit(s) being returned.
• The RA      label will indicate what location the return should be sent to for processing.
• RA      number must appear on outside of the return package.

Customer’s account will be credited when the Company’s Receiving/Distribution Department verifies units and ensures the RA match.

Disclaimer: If any unit is returned without an RA or if a unit in a returned box doesn’t match the RA issued, that returned unit will be considered unauthorized. No credit will be issued, and product will be appropriately destroyed.

FOR PRODUCT MANUFACTURING COMPLAINTS:

• Contact      our technical support team at our Customer Service so they may obtain the necessary information and authorize and provide instructions to you for      the Product’s return or local destruction.
• You      will have the option of a replacement product or a credit

FOR DELIVERY ISSUES: Contact our Customer Service for delivery issues Monday-Friday, from 8:00 AM to 6:00 PM CST. If product delivery cannot be successfully facilitated, staff will be ready to assist in arranging a replacement shipment or a credit.

ORDER CANCELLATION POLICY: Your order confirmation number is required to cancel an order. AmnioBind/DermaBind orders may be cancelled up to 10:00 AM Central Time on the date the unit is scheduled to ship.